Privacy Policy

Welcome to HINCH, operated by Homenest Retail Tech India Pvt Ltd ("Company", "we", "us", or "our"). We are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hinch.in, mobile application, or make a purchase through our platform for home interior materials including plywood, laminates, hardware, decoratives, and other home improvement products.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

We collect several categories of information to provide and improve our Services to you:

Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details provided during registration or checkout.

Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and interaction patterns.

Transaction Data: Purchase history, order details, payment method information, and delivery preferences related to your orders.

Location Data: Approximate location derived from IP address or precise location if you grant permission, used for delivery estimates and regional availability.

We use the information we collect for the following purposes:

• •To process and fulfill your orders for home interior materials, including shipping and delivery management
• •To create and manage your account on the HINCH platform
• •To communicate with you regarding orders, deliveries, returns, and customer support inquiries
• •To personalise your shopping experience by recommending products based on your browsing and purchase history
• •To send promotional offers, new product launches, and marketing communications (with your consent)
• •To improve our platform, analyse usage trends, and enhance the overall user experience
• •To detect, prevent, and address fraud, security issues, and technical problems
• •To comply with applicable laws, regulations, and legal processes

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

Service Providers: Third-party vendors who assist us in operating our platform, processing payments (payment gateways), delivering orders (logistics partners), and providing customer support. These providers are contractually obligated to use your data only for the purposes of providing services to us.

Business Partners: Manufacturers and suppliers whose products are listed on HINCH, to the extent necessary for order fulfillment and warranty services.

Legal Requirements: We may disclose your information if required to do so by law, in response to valid requests by public authorities (e.g., a court order or government agency), or when we believe in good faith that such action is necessary to protect our rights, your safety, or the safety of others.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you use our platform. Cookies are small data files placed on your device when you visit our website.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, secure payment processing through PCI-DSS compliant gateways, regular security audits, and access controls limiting employee access to personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we will notify affected users in accordance with applicable laws.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• •Right to Access: Request a copy of the personal data we hold about you
• •Right to Correction: Request correction of inaccurate or incomplete personal data
• •Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
• •Right to Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us
• •Right to Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at care@hinch.in. We will respond to your request within 30 days.

HINCH does not knowingly collect or solicit personal information from children under the age of 18. Our platform and services are not directed at individuals under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information promptly. If you believe we may have any information from or about a child under 18, please contact us at care@hinch.in.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

Homenest Retail Tech India Pvt Ltd Plot 780, Road 4C, Gopal Nagar, Hafeezpet Road, Hyderabad, 500085, Telangana, India

Email: care@hinch.in Phone: +91-8309516872 Website: www.hinch.in